Terms of Service
Effective Date: February 25, 2026
Welcome to Cali Pet Mobile Grooming. These Terms of Service (“Terms”) govern your use of our website and mobile pet grooming services. By booking an appointment or using our website, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, please do not use our services.
1. Services Provided
Cali Pet Mobile Grooming provides professional mobile pet grooming services at the customer’s location. Services may include bathing, brushing, nail trimming, haircuts, ear cleaning, and other grooming-related services as agreed upon at the time of booking.
All services are provided at the discretion of our professional groomers to ensure the safety, health, and well-being of your pet.
2. Appointments and Scheduling
Appointments must be scheduled in advance.
We ask that clients provide accurate contact and address information.
Arrival times may vary due to traffic, weather, or previous appointments.
We will make reasonable efforts to notify you of any delays.
3. Cancellations and Rescheduling
We request advance notice for cancellations or rescheduling.
Same-day cancellations may be subject to a cancellation fee.
Failure to be present at the scheduled appointment time may result in a missed appointment fee.
Specific fee policies may be communicated at the time of booking.
4. Pet Health and Safety
By booking our services, you confirm that:
Your pet is up-to-date on required vaccinations.
Your pet does not have any known contagious illnesses.
You will inform us of any health conditions, behavioral issues, allergies, or sensitivities.
Cali Pet Mobile Grooming reserves the right to refuse or stop services if a pet shows signs of aggression, severe stress, illness, or if grooming poses a risk to the pet or groomer.
In the event of a medical emergency, we may seek veterinary care at the owner’s expense.
5. Payment Terms
Payment is due at the time services are completed unless otherwise agreed.
We may accept various payment methods as communicated during booking.
Prices are subject to change based on pet size, coat condition, behavior, or additional services requested.
6. Satisfaction Policy
We strive to provide high-quality grooming services. If you are not satisfied, please contact us within 24 hours of your appointment so we can address your concerns.
7. Limitation of Liability
Cali Pet Mobile Grooming is not liable for:
Pre-existing conditions or health issues
Reactions related to pre-existing medical conditions
Minor nicks, scratches, or irritation that may occur during grooming, especially with matted coats
Loss or damage resulting from inaccurate information provided by the pet owner
Our liability is limited to the cost of the grooming service provided.
8. Website Use
By using our website, you agree not to:
Use the site for unlawful purposes
Attempt to gain unauthorized access to our systems
Copy, reproduce, or distribute website content without permission
All website content is the property of Cali Pet Mobile Grooming.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised effective date.
10. Contact Information
If you have questions about these Terms of Service, please contact us:
Cali Pet Mobile Grooming
Email: info@calipetmobilegrooming.com